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All sales are final. There are no refunds or exchanges. The Cain Center has partnered with leading consumer specialty insurance provider Allianz Global Assistance to offer Event Ticket Protector℠ insurance to our guests. When you purchase tickets through our platform, you can choose to protect your ticket investment against an unexpected cancellation. Allianz will reimburse the cost of your tickets when you have an unexpected circumstance come up such as a covered illness or injury, a traffic accident or breakdown, a travel provider delay, and more. Exchanges may be available for Members/Donors on events with multiple performances. Please see our DONOR page for more information. Cost of Event Ticket Protector varies per show and is charged separately from your ticket purchase

All tickets are subject to handling fees including an eTix processing fee, credit card processing fee, facility fee, and applicable sales tax

The health and safety of all Cain Center for the Arts guests, performers and employees is our number one priority. If you are feeling sick or feel you have been exposed to any form of COVID-19, we ask that you do not visit the Cain Center for the Arts. All concerns surrounding your tickets due to COVID-19 or any other form of illness are covered in the Event Ticket Protector provided by Allianz.

The Cain Center does not discriminate on the basis of disability in admission or access to, treatment of or employment in, its services, programs or activities.

The theatre offers access for patrons using wheelchairs, walkers or other mobility devices. Concessions and restrooms on the Orchestra level can be reached without the use of stairs. Designated seats in the orchestra level can also be reached without stairs, and balcony level by way of elevator. A limited number of wheelchair and raised arm seats are available, and must be reserved when purchasing your ticket Online or through the Ticket Office.

Assisted hearing devices are available to provide hearing amplification in the venue for patrons with hearing loss. Patrons can sit anywhere in the theater and use the headsets. Hearing devices are available upon request the day of the performance by asking either an usher or a House Manager upon entrance. A Photo ID must be left with House Management to reserve a listening device. *Please note – not all performances make use of the Cain Center audio system. Any performances not using the audio system may not have access to assisted listening devices.

Service animals are welcome at the Cain Center for the Arts and allowed anywhere in the building that their handler is allowed. A service animal is defined by the American with Disabilities Act (ADA) as (1) a dog (2) individually trained to do work or perform tasks (3) for the benefit an individual with a disability (including a physical, sensory, psychiatric, intellectual, or other mental disability). Therapy animals, comfort pets, companion animals, and “social/therapy” animals are not considered service animals and are not allowed in the Cain Center. Please contact the Cain Center Ticket Office to inform us if you are bringing a service animal so that we may better prepare to serve you.

Everyone entering the theater must have a ticket or lap pass. Anyone sitting in a seat must purchase a full price ticket. A “”lap pass”” may be obtained from the Ticket Office for children 2 years or younger who will not require a seat. Reservations are not required for lap passes. They can be picked up at the Ticket Office the day of the performance. All guests 3 and older must have a ticket, not a lap pass.

All guests under the age of 15 must have a guardian present.

Some events may not be appropriate for all ages. Please check for age restrictions on the show information page or contact the ticket office before purchasing any tickets for children.

When possible, the theatre will offer concessions prior to the start of the performance and at intermission. Concessions will not be open while the performance is taking place.

Cain Center concessions will offer a variety of snacks, water, and soft drinks. For some performances, a full bar will be available. To find out what options will be available, please contact the Ticket Office.

Only lidded beverages purchased at the venue are allowed inside the theatre.

Donors of the Cain Center for the Arts with proper credentials will have access to the VIP Donor Lounge, located on the second floor with a private bar. For more information on becoming a Donor and the benefits that provides please see our page SUPPORT THE CAIN CENTER.

Over consumption of alcohol and/or signs of intoxication will not be tolerated. We reserve the right to refuse service including service of alcohol to anyone. Where sold, opened or unopened alcohol, beer, and/or wine may not be taken outside of the building.

No outside food or beverage are allowed inside the premises.

All performances begin promptly at the listed event time. We recommend that you plan to arrive at least 15 minutes early to account for parking and traffic.

Latecomers will be seated at the discretion of the house manager. Appropriate seating areas and times for latecomers are at the sole discretion of the House Manager and will vary by production. Guests who arrive after the start of the performance will be directed to wait until an appropriate break and then may be seated in designated late seating other than the ticketed seat locations.

Cameras, camera phones, audio, video and digital recorders, paging devices and cell phones are not permitted in the theaters. Guests using these items may be ejected without refund.

As a courtesy to the performers and other audience members, please turn off your watch alarm, beeper, and cell phone or set them to a non-audible mode, or you may be asked to leave the performance. This includes texting during performances. If you need to use your device during the performance, please go to the lobby.

In the event the performance is postponed/rescheduled, patrons will have the option to receive a refund or retain their tickets and use them at the rescheduled performance. All retained tickets from the originally scheduled performance will be honored at the rescheduled date. Guests wishing to receive a refund will be given a specified deadline and instructions for requesting the refund. Refund requests received after the deadline has passed will not be granted. When a performance is cancelled, refunds will be issued at the original point of purchase. Event Ticket Protector is not refundable when a performance is cancelled. If the Cain Center issues you a refund for a ticket, it will issue a refund of the ticket’s face value paid. In no event will delivery charges or any other fees or amounts be refunded. If a refund is issued, it will be issued back to the original point of purchase. 

If you are unable to attend a performance you may donate your tickets back to the Cain Center. You will receive a full tax donation for the base purchase price of the tickets. If an event is cancelled or rescheduled you may also elect to donate your tickets back rather than receiving a refund or retaining the tickets for the rescheduled event. To donate your tickets, please contact the Ticket Office at tickets@cainarts.org 48 hours BEFORE the showtime. Donated tickets will be given to local charities and non profits for their participants to enjoy the Cain Center for the Arts. No donated tickets will be resold.

Backpacks and other large bags are not permitted in the theatre. All handbags, diaper bags and cases will be inspected prior to entry.

Firearms and other weapons, including but not limited to concealed weapons, firearms, handguns, knives of any size, explosives, and pepper spray and mace containers are not permitted in the venue and/or public spaces owned and operated by the Cain Center

All persons entering the venue and their belongings are subject to search at the decision of Cain Center Management, including bag checks and metal detectors.

No smoking/vaping is permitted anywhere on the entire Cain Center campus.

Tickets may be purchased: ONLINE: cainarts.org PHONE – ETIX CALL CENTER: The Cain Center is supported by our ticketing partner, Etix, through a customer support phone center. Knowledgeable customer service agents are available to assist you before, during, and after your ticket purchase. You may contact the call center Monday – Saturday 9:00am – 8:00pm (EST) and Sunday 12:00-8:00pm, at 1-855-222-2849. Additional support can also be found at https://support.etix.com/. PHONE – CAIN CENTER: You may contact the Cain Center directly at cainarts.org/contact . IN PERSON: You are always welcome to visit us in person and purchase at our ticket office welcome desk located at 19725 Oak Street Mill Suite 1. Box office hours are 9am-11am & 2pm-4pm, Tuesday-Thursday.  The box office is open two hours prior to performances and during all shows until the headliner takes the stage. With a relatively low number of tickets available for each event (for our 400-seat theatre), we strive to bring the best events at the best possible price. One way to keep our ticket prices manageable is to prevent ticket gouging. Each ticket purchased from us is a revocable license to attend a particular performance. In making a purchase you are agreeing to not resell any ticket for more than $1 above face value. Reselling tickets at an increased price is strictly prohibited and can result in having your ticket revoked. Cain Center is not responsible for tickets purchased through third parties.

All orders placed must be paid in full at the time of order. No unpaid orders will be held or reserved. Cain Center for the Arts is a cashless facility. All concession, bar, and ticket sales will only accept credit or debit cards. All major credit and debit cards will be accepted: American Express, Discover, MasterCard, Visa. Check payments are accepted until 48 hours prior to an event. Checks are NOT accepted at events. Checks should be made payable to Cain Center for the Arts

Events, dates, and times are subject to change. The Cain Center assumes no responsibility whatsoever for the care and/or protection of any personal belonging left unattended on theatre property or for loss, under any circumstances, including theft, vandalism, or malicious mischief of such belonging. For lost & found please call the Ticket Office at (980) 689-3101. Cain Center does not hold lost items past 30 days.

The Ticket Office is located at:

The regular office hours for the Ticket Office are 9am-11am & 2pm-4pm, Tuesday-Thursday. The Ticket Office will be closed in observance of all national holidays. The Ticket Office is also open two hours prior to performances and during all shows until the headliner takes the stage. For most performances, the lobby and bar/concessions will open one hour prior to the performance time. The auditorium doors will open 30 minutes prior to the performance.

This privacy policy governs how the Cain Center for the Arts treats the personal information that it collects from its patrons in any manner, including via phone, by mail, at any of our theaters and through the following websites and any sub domain therein: www.CainArts.org
www.etix.com

Personal information is information about you that is personally identifiable such as your name, address, email address, or phone number, or other information that is not otherwise publicly available, including information related to your usage of Cain Center for the Arts products and services.

In general, you can access and enjoy our Website without providing any personal information. However, in order to take advantage of some of the services we offer, you will need to share with us certain personal information. The information we collect may include name, address, email address, telephone number and other data. We do not sell, lease, or share your information with anyone else, except: (1) to third party service providers, and then only to allow them to provide the services you’ve requested and in certain circumstances to provide you with special offers and information; (2) upon notice posted on an applicable location of our Website where we collect your personal information for an economic transaction and notify you that we will be sharing such information with a third party where such third party is clearly identified; and (3) on occasion, we may offer a special promotion on the Website in conjunction with us or a third party service provider, sponsor or promotional partner, and share your information with that sponsor or promotional partner so that either of us can send you other information and special promotions it offers, but only if you give us permission to do so.

Visitors to the Cain Center for the Arts website have the ability to search for information and events without ever providing any personal information. However, once you have decided to purchase available tickets or merchandise, or to make a donation, you will be asked to provide the information necessary for us to process your transaction. This will include your name, address, email address and other contact information, as well as a credit card number, billing address and the card’s expiration date. The credit card number will be used only to process your ticket purchase. Certain performances in our venues, and sold on Etix, are presented by third parties. When you make a purchase to a performance presented or produced by one of these third party organizations, Cain Center for the Arts may provide them with information regarding your purchase. This information may include, but shall not be limited to, your name, address, telephone number and email address as well as the details of your purchase, which may include, but shall not be limited to, the date you purchased your tickets, any offer you responded to, the locations of your seats, and the dollar amount of your transaction. Cain Center for the Arts collects personal information when you make a purchase or a contribution online, register an account, request information about our products and services, participate in a promotion or an online survey, contact Cain Center for the Arts with a question or suggestion or apply for employment with Cain Center for the Arts. Depending on the nature of your interaction with Cain Center for the Arts, we may ask you for information such as your name, phone number, physical address, birth date, company related information, email address, credit card information including expiration date and billing address, and product preferences. Your personal information may be used by us (or third parties engaged by us) to: (1) customize the advertising and the content that you see, (2) fulfill your requests for products and services, (3) contact you, (4) conduct research, (5) respond to subpoenas, court orders or legal process, and (6) establish or exercise our legal rights or defend against legal claims.

Sometimes we use automatic methods such as “cookies” (small amounts of data, which often includes an anonymous unique identifier that is sent to your browser from a Website’s computers and stored on your computer’s hard drive) and single-pixel GIF images alone or in combination with personally identifiable information, to make our Website work better, to understand Website usage and trends, deliver a more personalized experience and to improve our content and offerings. Examples of this include the Internet protocol address used to connect your computer to the Internet; type and version, operating system, and platform; URL information, including date and time; pages you viewed or searched for; and pictures you viewed. We may also use software tools to measure and collect session information, including page response times, download errors, length of emails to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the user to accept or reject cookies. If you set your browser to reject cookies, you may not be able to take advantage of certain services on our Website. We do not transfer cookies associated with our Website to any third party, nor do we authorize any third party to access the cookies we have placed on your computer’s hard drive. We may allow other parties that are presenting advertisements or providing services through our Website to set and access cookies on your computer. That use of cookies is covered by their privacy policies, not ours. We do not install any spyware or adware in connection with our Website, or distribute any commercial message, or authorize any third party to distribute any commercial message, by means of spyware or adware. “Spyware” or “adware” is any software which has been downloaded to and/or installed on someone’s computer, without the user’s actual consent, and facilitates the distribution of commercial messages.

The law requires that we may be required to share your personal information and non-personal information pursuant to judicial or governmental subpoenas, warrants or orders. If we are required to do so, we will comply with the law. We also reserve the right to use and disclose your personal and non-personal information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of this Website’s Terms of Use, or as otherwise required by law.

You are automatically opted-in to receive information from us when you purchase through our websites and make a donation. You also may choose to receive information without purchasing or donating by joining our email club. If you prefer not to receive information from us, you should follow the opt-out procedures detailed in the communication or solicitation you receive or contact Cain Center for the Arts. If you later change your mind, you may contact Cain Center for the Arts to opt-back into our communications.

Our Website contains links to other sites owned or operated affiliates, and websites operated by unrelated third parties. Please note that we are not responsible for the privacy practices of third party websites. We encourage you to be aware of this when your leave our Website and to read the privacy policies of every website that collects personally identifiable information from you.

Cain Center for the Arts does not knowingly solicit personal information from children under the age of 18, send them requests for personal information, or distribute their personal information to third parties without parental consent.

If you have questions or concerns about this Privacy Policy, you can contact us at: Cain Center for the Arts PO Box 1443 Cornelius, NC 28031 Or send an email to tickets@cainarts.com or visit cainarts.org/contact